Welcome to our website!

These terms and conditions of service (Terms of Service or Terms or Terms of Use) of the Website (as defined below) between NavaVihan and the users/registrants of the Website (You or Your or Yourself or User) describe the terms on which NavaVihan offers You access to the Website and the Services (as defined below) through the Website.

Please read the terms of service carefully before using or registering on the website or accessing any material, information or services through the website. Your use of the website or the services provided by the website shall signify your acceptance of the terms of service and your agreement to be legally bound by them.
Your use of the website implies that you agree with the terms of service.


www.navavihan.com (Website) is an Internet based portal owned and operated by NavaVihan, a Unit of the Mother’s Centenary Memorial Trust, incorporated under the laws of India, with its registered office at No. 23, Compagnie Street, Pondicherry – 605001, India. Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by NavaVihan at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a Service.

NavaVihan shall not be required to notify you, whether as a registered user or not, of any changes made to the Terms. The revised Terms shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms of Service made available on the Website at the time of such use. You are requested to regularly visit www.navavihan.com to view the most current Terms of Service. You can determine when NavaVihan last modified the Terms of Use by referring to the Last Updated legend above. It shall be Your responsibility to check these Terms of Use periodically for changes. NavaVihan may require You to provide Your consent to the updated Terms of Use in a specified manner before prior to any further use of the Website and the Services is provided on the Website. If no such separate consent is sought, Your continued use of the Website, following changes to the Terms of Use, will constitute Your acceptance of those changes.

By using this Website or any facility or Service provided by this Website in any way or merely browsing the Website, You agree that You have read, understood and agreed to be bound by these Terms of Service and the Privacy Policy of the Website available at the homepage.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without NavaVihan’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

II. Payment

You agree to provide correct and accurate credit/ debit card details to the approved payment gateway for availing Services on the Website. You shall not use the credit/ debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit/ debit card. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit/ debit card details. NavaVihan expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit/ debit card.

NavaVihan shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of you/cardholder having exceeded the preset limit mutually agreed by NavaVihan with our acquiring bank from time to time.

III. Shipping & Delivery Policy

NavaVihan is committed to delivering your order in good condition within a reasonable time frame. We despatch on a daily basis, except on Sundays & public holidays. To ensure that your order reaches you in good condition and quickly, we ship through reputed courier agencies and/or speed post only.


Orders are usually despatched within about 5 working days of receipt of payment for the order. Sometimes, due to seasonal pressures, this may take a couple of days longer. It should be noted though that, on occasion, items ordered may need to be manufactured on receipt of the order and may therefore take longer than the above stated timelines. Such orders would be serviced on a best efforts basis so as to ship as soon as is possible.

Orders are shipped within 5 working days of receipt of payment for the order and delivering of the shipment subject to Courier Company / post office norms. NavaVihan is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 5 working days from the date of the order and payment. Delivery of all orders will be to the address of the buyer specified at the time of Order. NavaVihan is in no way responsible for any damage to the order while in transit to the buyer.

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our customer care on (0413) 2233697 between 9:30 AM-12:00 PM and between 1:00 PM to 5:00 PM on all working days except Sundays and public holidays.

NavaVihan uses CC Avenue Payment Gateway for fast, easy, efficient and secure payments. All major credit cards are accepted.

How the delivery charge is calculated for multiple units and some products

The shipping charges are standardised and are based on the schedule of charges quoted by courier handling company, which is based on the weight of the product and distance covered. For multiple products ordered from the same category the programme adds up the weight of all the units ordered and charges a single delivery fee.

IV. Cancellation and Refund Policy

NavaVihan has a convenient and easy cancellation policy as we wish to develop long-term relationships with our customers.

It must be noted that all our products are individually hand-crafted and not manufactured through any automated processes. Individual products may, therefore, differ in appearance from images on this website or when comparing one product with another. This occurs due to the nature of each product and the fact that they involve manual skill to produce. For this reason, one product in a range will not be identical to another. Return of such items as defective will be accepted at the sole discretion of NavaVihan.

Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the shipping process has already begun.

If you cancel your order before your order has shipped, we will refund the entire amount less Rs.100/- towards processing costs.

Refund/replacement can be made within 7 working days if the customer establishes that the quality of product delivered is not good. Photographic evidence needs to be provided within 48 hours of receiving the product. Return duration is 5 days.


Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.


If you believe that you have received the order delivery in a bad condition or if the packaging is tampered with or damaged before delivery, please do not accept the package and return it to the delivery person. Also, please call our customer care at +91-413-2233697 or email us at orderinfo.navavihan@gmail.com mentioning your Order ID and the Courier consignment note number (and attaching, if possible, a picture of the damaged and unaccepted package). Once we receive the package back, we will replace the order at no extra cost.

NavaVihan is not liable for any damages to your order in transit.

V. Use of Materials

Except as expressly indicated to the contrary in any applicable Additional Terms, NavaVihan hereby grants You a non-exclusive, freely revocable (upon notice from NavaVihan), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following conditions:

You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms of Use.

You may not modify or alter product catalogues or any other materials available on the Website.

You may not distribute or sell, rent, lease, license or otherwise make the product catalogues or any other materials available on the Website to others.

You may not remove any text, copyright or other proprietary notices contained in the product catalogues or any other materials available on the Website.

The rights granted to You in the product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The product catalogues or any other materials available on the Website may be copied or retransmitted unless expressly permitted by NavaVihan.

Any software that is available on the Website is the property of NavaVihan or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by these Terms of Use or by the express written permission of NavaVihan.

VI. Privacy Policy

All personal data collected by NavaVihan during placement of orders is intended to be used solely for the purposes for which the data is submitted and is not shared with any third party without the consent of the owner of the data. However NavaVihan reserves the right to send occasional informational material to customers as per its discretion.

VII. Disclaimer

The information contained in this website is for general information purposes only. The information is provided by NavaVihan and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits, arising out of or in connection with the use of this website.

Through this website you may be able to link to other websites which are not under the control of NavaVihan. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, NavaVihan takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

VIII. Contacting Us

For further queries you may contact us using the information below:

23, Compagnie Street, Pondicherry 605001, India.
Telephone: +413 – 2233697        Email address: orderinfo.navavihan@gmail.com